At GODSPEEDGEAR, we take pride in offering premium products and attentive customer care. Below, you’ll find answers to some of the most frequently asked questions about orders, payments, and shipping.

Can I Modify My Order After Purchase?
Yes, modifications are possible before your order is shipped. You may update details such as item size, color, quantity, or shipping address. Once an order has been dispatched, we are unable to make further changes.

What Payment Options Are Available?
We support secure payments through all major credit and debit cards, including Visa, MasterCard, and American Express. Simply choose your preferred card at checkout and follow the on-screen instructions to complete your purchase safely.

Do I Need to Pay Customs Duties or Import Taxes?
All orders are shipped on a duty-paid basis. If you are ever billed for customs duties, please forward the invoice to our support team, and we will handle it for you.

How Can I Track My Shipment?
Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking link. You can use this link to monitor the progress and delivery status of your package at any time.

What Are the Estimated Shipping Times?
Processing takes approximately 1–7 business days after payment confirmation. Delivery typically requires 9–25 business days, depending on your destination and local postal service conditions.

Is It Possible to Cancel My Order?
Orders can be canceled within a short period after payment, as long as they haven’t entered the shipping process. To request a cancellation, please contact us at [email protected] with your order information. If the order has already shipped, you may return the item for a refund after delivery.

I Haven’t Received a Shipping Notification — What Should I Do?
Shipping confirmation emails are sent as soon as your order leaves our warehouse. If you don’t see one after 3 business days, please check your spam or junk folder. Should the email still be missing, contact our support team at [email protected] for assistance.

What If I Didn’t Get an Order Confirmation Email?
If you haven’t received your order confirmation, please verify that your email address was entered correctly during checkout. You can also log into your GODSPEEDGEAR account to review your order details. For additional help, reach out to us at [email protected].

What Is Your Return Policy?
We offer returns within 30 days of delivery for eligible items. Returned products must be unused and in original condition. To begin a return, please email our customer support team with your order number and item details. For more details, refer to our Refund Policy.

When Will I Receive My Refund?
Once your returned item has been received and inspected, your refund will be processed within 1–10 business days. Refunds are credited back to your original payment method. Depending on your bank, it may take an additional 3–15 business days for the funds to appear in your account.